Lulus Online Order Item Return Policy Guide ( 2022 )

Lulu’s online order item return and exchange policy is 30 days. When you place an order with Lulu, you have 30 days to return or exchange the item. Products must be returned in their original condition (unopened and unused) and packaging to be accepted for a refund.

One of Lulu’s two return policies is free shipping if the item is returned within 10 days of delivery. Within 10 days after the delivery date, Lulus will accept free returns if you are unhappy with your purchase. If it’s returned within 10 days after delivery, it’s free. After the first 10 days, consumers who opt to return an item will be required to pay a $7 restocking fee.

Lulus is a very popular apparel brand that a lot of people go-to for products. This page includes some of the most essential information you must know concerning returning products to Lulus, including a quick summary of the Lulus Returns Policy and information on how to return undesired items.

To receive a refund from Lulus, you must return the items that you have bought within 30 days of the arrival date. However, if you would like to have the items returned for free, you need to make sure to return them within 10 days. This is relatively short compared to what many retailers offer. 

Refunds are only granted in the form of the initial payment method; they cannot be granted via alternative methods or through any other means of payment. The initial delivery price is not refundable under any circumstances.

Returned items must be delivered back in their original conditions, unused as well as unwashed; otherwise, your return may be refused. Footwear should be returned in their appropriate shoebox, with the box being packed inside another package for shipping transportation. 

No exceptions. Shoes that have been damaged in the shoe box are ineligible for return. If the shoes are received damaged, they will be returned to you and you will have to cover the costs of postage. 

One intriguing aspect of the Lulus Returns and Exchange policy is that if you choose to be repaid in Online Credit, you will earn an extra $5 online credit. If you are a frequent shopper, you need to remember this for future sakes. Final Sale products are non-returnable, non-refundable, and non-exchangeable, and gift cards are non-returnable and non-refundable.

Company Name Lulus
Return Time Limit 30 Days Order Return Policy
Refund Processing Time Within 3 to 5 Days
Original Packaging Lulus Original Packaging Required
Lulus Return Exception Cosmetics with a cracked seal, damaged shoes, Handbags removed from dust bag. 
Order Return Label or Tag Lulus Order Return Tag or Label Required
Return Shipping Costs $7 Deducted From Refund


How to Return an Item to Lulus?

If you already have a Lulus account, sign in to your account and choose My Account from the menu bar. Then click on ‘Track My Order’ and go to the ordered item you intend to return and click on that order. 

You may print off the UPS or USPS postage label to affix to your return, so you can send it back to Lulus when you have completed the easy steps to return the products. 

Never send anything without obtaining proof of postage. Furthermore, you should make sure to keep the tracking number for all the records.


You may also choose to use the shipping calculator to schedule a courier service of your choosing, which is available to order at low pricing online with Parcel Monkey. Simply input the weight and size of your product, as well as the destination and return addresses, to check shipping quotes from several shipping carriers.


Lulus will extend your time to return an item for store credit if you purchase gowns, shoes, or gift Items from October 15, to December 15. You must postmark your return by January 15, to be eligible for the extended period. 

To get this extension, you should first call the customer care service. Following that make sure to tell customer care all the details concerning your purchases to be helped. 


You have 30 days from the date of delivery to return or exchange an item you have bought on the internet. If you return the items within 10 days of receiving them, you will not be charged for the return postage. Following 10 days, Lulus will charge a $7 restocking fee in addition to the cost of the return postage.


Exchanging the same item in various sizes is only possible via the online exchange process. There are also certain items that you will not be able to return to the Lulus shop.

  • A shoe that does not come with a box or that has a broken packaging
  • Cosmetic products with a cracked seal
  • Handbags that have been removed from their dust bag
  • Instead of exchanging a final sale product, the customer returns it for a refund.


How to Get a Refund?

When your return arrives at Lulu’s warehouse, they will inspect your returns. Generally, a refund is processed within 3 to 5 working days after you return it. You will also get an email to tell you that the refund has been processed. 

As per Lulu’s policy, you only have 30 days to return the products to them. If you would like them not to charge any restocking fees, then you must return the items within 10 days after receiving them. 


What Is Lulus Deadline For Returns?

According to Lulus’ return policy, the deadline for returning the products is 30 days from the day you get them. If all the items are returned 10 days after you received them, then, Lulus will not charge you any returning fee. Instead, the items will be packaged for free. If you return the items after 10 days, you will be subjected to a $7 restocking charge.

Lulus also has some requirements when returning the products. For example, they do not accept items in any condition. For the products to be accepted you need to keep them in their original packages and all the labels must also be present. 



You have 30 days to have the item returned back to lulus if you are dissatisfied with the goods. Lulus covers all return postage costs for the purchases that are returned within 10 days after delivery. 

In these 10 days, you will not have to worry about spending on postage costs. If you return your item within 30 days of when it was delivered, Lulus will deduct a $7 restocking charge from your refund.

When returning anything to Lulus, it is important to double-check the return policy before shipping any items, since the terms and circumstances might change at any time.

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