Lucy is an online brand that sells clothes and accessories that are perfect for those who want to be the center of attention.
Although their outfits and accessories are adorable, internet retailers might make shopping a bit more stressful since you do not get to try on the items before deciding to purchase them.
In this post, we will break down Lucy in the Sky’s return policy as well as other concerns you may have in regards to returning items to them.
Lucy in the Sky provides a 14-day window starting from the day you receive your merchandise to submit a refund request. Following receipt of your request, Lucy in the Sky will send you an email with a store credit code. Typically, returning an item is free if the items are returned from within the United States.
However, if you are shipping the items internationally, from outside the United States, the buyer is liable for shipping expenses.
If you completed an in-store sale, you will need to return to the shop with the goods in their original packaging, along with your receipt. For any store purchases, online returns are not acceptable.
To get store credit, you will have to contact the store with all the details of your order within 14 days from the time you receive your item.
Generally, the return will be processed within 10 to 14 days from the time you receive store credit. In the case where you get damaged items, you will either be given a refund, store credit or your item will be repaired.
You will not be responsible for any repair costs. A refund will be given to the payment methods you used and this may take up to 10 days.
| Company Name | Lucy in the Sky |
| Return Time Limit | 14 Days Return Policy |
| Refund Processing Time | 7 to 10 Business Days |
| Original Packaging | Lucy in the Sky Original Packaging Required |
| Lucy in the Sky Return Exception | N/A |
| Order Return Label or Tag | Lucy in the Sky Order Return Tag or Label Required |
| Return Shipping Costs | N/A |
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How to Return an Item to Lucy in the Sky?
You must first create a return account on the website before you can begin the return process. Once your account has been set up, you will be able to produce a pre-paid USPS return label for your package.
You may locate this label in the “Order History” area of the website and examine the order that has to be returned there as well. You may then drop off the package at a local United States Postal Service drop-off facility.
Lucy in the Sky’s return policy is more stringent than those of other online retailers when it comes to adherence to the policy.
With Lucy in the Sky, you have 14 days from the date of delivery to return the product. One important factor to keep in mind is that the item must be returned in the exact way it was received in.
This means that you should not wash it, use it, or even perfume it. If this is not the case, you run the risk of having the item returned to you.
A formal “exchange,” on the other hand, cannot be substituted for the shop credit you get after submitting a refund request.
According to the organization, you may make a new purchase and they will handle the transaction using your existing payment instead of creating a new order completely.
In the unfortunate event that your items are damaged or missing, you are subject to a refund, shop credit, or reimbursement for any restoration charges.
You may, however, have to wait for up to 10 working days for any initial payment returns to appear in your bank account.
How to Get a Refund?
Returns made regularly will be reimbursed in the form of shop credit. If, on the other hand, your problem is defective or delayed goods, you have the option of receiving a complete refund, shop credit, or reimbursement for any repair charges.
If you have a problem with damaged or delayed goods, send an email to shop@lucyinthesky.com with a set of pictures showing your problem, and a representative will respond within 10 days.
Because Lucy in the Sky is an eCommerce store, a receipt is not mandatory to return an item.
All you have to do is sign in to the website using the email address you used to create your account and produce a return mailing label for your package.
If you bought the item on the website without creating an account, you may still obtain a return label using the email address you gave at the time of purchase.
What Is Lucy In the Sky’s Deadlines For Returns?
Items that have been in your possession for longer than 14 days or that look to have been worn are not eligible for return to Lucy in the Sky.
Whereas the firm does not specifically specify that worn things would not be accepted for return, it may be extrapolated that at the very least, lightly used products will be acceptable.
Returns will be processed online within 14 days of the company getting the damaged or faulty product in question.
It might take longer or shorter than the typical 14 days, depending on how long the return line is. Lucy in the Sky will only accept returns for items that have been received within 14 days of the date of purchase.
Conclusion
A return is accepted up to 14 days after you get the merchandise from Lucy in the Sky, which is an online-only business. When your return is completed, you will get store credit in the form of a refund.
Damaged items may be reported by email to the firm, which will then provide you with the choice of a full refund, store credit, or compensation for repair expenses if necessary.
All returns to Lucy in the Sky should be made in the same state in which they were received. If you return a product that has been substantially used, your return will be denied and the merchandise will be returned to you.
