Journeys Online Order Item Return Policy Guide

You are here:
Estimated reading time: 4 min

Journeys is a retail company of apparel and accessories that has roughly 1,200 shops throughout the United States. 

The return policy of Journey is not well-known among its consumer base, even though it is quite popular.

Here, I will break down for you everything you need to know about Journeys online item order return policy to make the return process very easy for you.

Journeys has 365 days order return policy. They allow its customers to return their shoes, apparel, or accessories for a refund or exchange within 365 days of purchase provided the products being returned are in good condition and are still in their packaging. 

When returning the items, you must have the original invoices from the places where you purchased them. Carrying original receipts will simplify the whole process and make it easy for Journeys customer care to find your order. 

Journeys also allow returning of products that are damaged or defective. A faulty item is a product that has a recognized problem that was not known at the time of purchase and that is the responsibility of the company that made the goods. 

There is no consideration given to the regular wear and tear that happens while the item is in use. If you get a faulty product, Journeys shall refund or swap it under the following conditions:

  • You purchased the product no more than 365 days ago.
  • You bring in the purchase receipt or order confirmation.
  • The product has not been used or damaged
Company Name Journeys
Return Time Limit 365 Days Order Return Policy
Refund Processing Time Within 10 Days Of Claim Date
Original Packaging Journeys Original Packaging Required
Journeys Return Exception Customized or personalized Items
Order Return Label or Tag Journeys Order Return Tag or Label Required
Return Shipping Costs $7.95 Restocking Fees

Scheels Return Policy: What You Need To Know


How to Return an Item to Journeys

Returning an item may be a hassle, especially if the item does not match your expectations.

If you are unhappy with the merchandise, you have the option to return it in person or by mail. However, each method has its own set of drawbacks as well as advantages.

In-Store Returns

There are no restocking fees at the Journeys shops. To return an item to the shop, follow these steps:

  1. Locate a Journeys shop that is closest to you.
  2. Bring the product in its original packaging, as well as the receipt or purchase confirmation.
  3. Talk to a customer care representative
  4. Indicate if you would want a refund or a replacement.

Returning your items to journeys in person may be unfavorable because of the amount of time it takes to go to the shop, the expense of transportation, as well as environmental considerations, and concerns for public health as a result of the COVID-19 epidemic. 

Returns via Mail

The procedure for returning an item by email is dependent on how you obtained the item.

Returning an item via the mail is a separate process depending on whether you purchased the item from the travels website or the trip shop.

While processing the return option via the mail, a charge of $7.95 is taken from the refund amount to cover the cost of shipping.

It is not necessary to pay any additional fees or shipping costs when a product is returned for exchange via the mail. Using the mail to return a product results in a lengthy processing period of around two to four weeks.

What Is Journeys Deadline For Returns?

Journeys provide you with a whole 365 days to make your decision! Items in a brand new state and with the original receipt may be returned for a complete refund or replacement within 365 days of the date of purchase. The cost of shipping is not included. 

After they have confirmed whether or not the return is valid, they will begin the reimbursement process. Journeys products typically have a 10-day return window starting on the day they are received back in their original condition. 

Payment for refunds is likewise handled using the same payment method that was used to complete the transaction.

The Journeys Company maintains the right to refuse any return or exchange depending on the results of its internal verification system.

How to Get a Refund?

Regardless of how quickly a retailer processes a credit card refund, your bank has approximately a week (on average) to process the refund and transfer it to your account. 

As with the Journeys Return Policy, Journeys’ refund policy is subject to the same conditions and limits as the Journeys Return Policy. Journeys have established a series of guidelines that must be fulfilled to get a refund on the returned item. 

If you comply with their return policy, you should have a peek at these points and count on obtaining your refund shortly after.

  • You can only get a refund if you return the item in the same state that you received it in when you bought it.
  • There is a possibility that the cash will not show in your account for 6 to 10 days.
  • The type of goods you are returning will have an impact on the amount of your refund.

Take note of these considerations to guarantee that you receive your refund as quickly as possible instead of being slowed down along the way. This will just extend your wait time, and your refund will be delayed for an even longer amount of time as a result.


Journeys provide its consumers with an advantage by allowing them to make a decision and return their apparel, accessories, as well as shoes for a refund or exchange within 365 days.

You must, however, be certain that the item is in excellent condition. Furthermore, in order for the return to be possible, you must have all of the original receipts in your possession.

The return choices for journeys are processed in a simple manner. Items may be returned, refunded, or exchanged in a timely and flexible way. The amount of time that may be spent on return and exchange possibilities varies from product to product.

Was this article helpful?
Dislike 0
Views: 2