How to Cancel a Sephora Order: A Step-by-Step Guide

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If you need to cancel a Sephora order, it can seem like a daunting task. With so many steps and potential roadblocks, it’s easy to feel overwhelmed.

But don’t worry! We’re here to help. In this step-by-step guide, we will walk you through the process of canceling your Sephora order.

With the COVID restrictions in place across the country, the retail distribution is facing a challenge in meeting deliveries on time.

And Sephora is no different, so whether you’ve changed your mind about an item or something else has come up, follow these simple instructions and you’ll be good to cancel and return your Sephora order.

First things first, how do you cancel a Sephora order?

As a general rule, orders at Sephora can only be canceled by calling them directly if the order status is “placed.” Orders at Sephora are usually final. Once you’ve placed your order, it can’t be changed or canceled.

Most orders can be canceled up to an hour after they are placed if you wish to do so. According to Sephora, if more than 24 hours have passed since you placed your order, they may be unable to cancel it.

According to Sephora, if your order’s status remains “Placed,” they may be able to modify or cancel it entirely for a refund. To cancel your order, however, you must contact the helpline immediately at 1-877-SEPHORA (1-877-737-4672).

Why is Sephora shipping so long?

COVID restrictions may be affecting your Sephora order if it is delayed. Your orders are likely to be delayed significantly due to ongoing safeguards in place to protect Sephora and contracted distribution center employees.

Sephora online orders are typically trackable, and anyone with an online account on the website can view the expected delivery date and track your order on and in the Sephora app.

Does Sephora use UPS or USPS?

Sephora generally uses both UPS and USPS shipping services for its customers. When you order online from Sephora, your items will be shipped using expedited shipping services such as UPS; however, if your shipping address is a post office box, a USPS shipping service will be applied automatically.

Sephora offers USPS Priority Standard Shipping if you are shipping to a U.S. P.O. Box. Shipping is free on orders of $50 or more, and $6.95 on orders of less than $50. However, they cannot provide expedited shipping to P.O. Box addresses.

Does Sephora ship with UPS?

In general, can ship with UPS when you choose expedited shipping option on checkout. All orders are shipped on the FREE STANDARD 3 DAY SHIPPING as long as the order total is $50 or more for the United States based customers (excluding taxes).

If your order is less than $50, there is a delivery charge of $6.50 for standard 3-day shipping or $6.50 for UPS Ground for shipments totaling less than $50. Standard 3 Day Shipping is Sephora’s default shipping option.

UPS shipping options and delivery times are based on your location and the weight/size of your order. If you choose UPS as your shipping method, please be aware that a physical address is required. Sephora cannot ship to P.O. Boxes with UPS.

How long does Sephora take to ship 2022?

Most of Sephora’s purchases are sent within one to two business days of being placed. The order confirmation email will include shipping information, your tracking number, and a link to the selected carrier’s website.

For standard UPS Ground shipping, customers in the contiguous U.S. can expect their orders to arrive within three to seven business days from the time their order is placed.

If you have any questions about your Sephora order or would like to cancel an existing one, please call customer service at (877) 737-467 (877-SEPHORA).

Does Sephora use Canada Post?

In general, Sephora can ship items ordered through Canada Post. To ensure that your order is delivered via Canada Post, you must place it with Sephora and use your new Flex Delivery address.

Flex Delivery is a new service from Canada Post that provides customers with more control over their deliveries. With Flex Delivery, you can choose to have your parcels delivered to a secure location, such as a locker, or held at the post office for pickup.

How do I cancel my Sephora order if it’s already been shipped?

If your Sephora order has already been shipped, you may be able to return it as long as it meets the Sephora item return policy. Typically, you can cancel and return an item by contacting customer service at (877) 737-467 (877-SEPHORA).

According to Sephora, if you need to cancel an order that has already shipped, you should call customer service at (877) 737-467 (877-SEPHORA). If more than 24 hours have passed since you placed your order, they may be unable to cancel it.

How do I get a refund from Sephora?

Return a new or gently used item purchased from or a third-party marketplace within 60 days of purchase by visiting any local Sephora store near you or packing and shipping the item.

Returns and exchanges will be handled in accordance with Sephora’s policies. They include bringing your original Sephora packing slip as well as the credit or debit card used to place your order.

If you don’t have your packing slip, they may be able to look up your order using the credit or debit card information.

Sephora will refund the purchase price of an item (excluding shipping and taxes) if it’s returned within 60 days of purchase. If you return an item after 60 days, they will issue a Sephora merchandise credit.

What does unsuccessful authorization mean on Sephora?

As a general guide, unsuccessful authorization implies that your order has been canceled because Sephora was unable to verify your credit card information.

This is most often the case when the billing information provided does not match the information stored by the credit card company.

To get in touch with customer service if your order is canceled because of an unsuccessful authorization, dial (877) 737-467. (877-SEPHORA). As soon as they have verified your credit card information, they can begin the ordering process for you.

Where does Sephora France ship to?

For the most part, Sephora France offers international shipping to the United Kingdom, Spain, and all of Europe. Data privacy laws have recently mandated that Sephora customers in the UK and Netherlands be redirected to for their shopping needs.

Please contact customer service at (877) 737-467 if you’ve been negatively affected (877-SEPHORA).

Sephora’s mission is to provide an exceptional shopping experience to every one of their customers, no matter where they are located. Contact support team at (877) 737-467 if you have any concerns or questions about your Sephora order (877-SEPHORA). Customer service at Sephora is eager to assist you.

How can I track my Sephora order?

If you placed your order on, you can track it by logging into your account and going to the “Orders” section.

If you placed your order through a third-party marketplace, such as Amazon, you’ll need to track it through their website.

If you’re having trouble tracking your Sephora order, please contact customer service at (877) 737-467 (877-SEPHORA). They will be able to provide you with the most up-to-date information on the status of your order.

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